Prep for Assignment 3hrc

Ought Preparation for Assignment 3HRC Activity A A new manager is starting in the organic law shortly. You rush been asked to re upset a ten minute presentation that will give the manager some understanding of the organisation in set for their start. The presentation may be made one-to-one or to a larger group. The information you provide should include the purpose and goals of the organisation a describe of the main products and services of the organisation an identification of the main customers an analysis of a minimum of 4 external factors and their carry on on the business activities of an organisation the expression and at least 4 functions of the organisation an explanation of how these polar functions work together indoors the organisation to optimise performance an identification of the culture of the organisation and at least 2 ways this affects operations Purpose and goals The purpose of our organisation is to give maintenance and advice to the public wh o atomic number 18 in need of welf ar.Our goals are to get people into work and to help claim the right benefits giving the best possible service provided by our knowledgeable in house advisers. We provide an integrated service through a single point of contact and focus on work as the best way to lift families come out of the closet of poverty, to raise incomes and to combat social exclusion. Main products and services The products we offer are JSA, ESA, Pensions and Income Support but the list doesnt end there. We help with Carers Allowance and some other means tested benefits.We offer services and advice to all our customers which include internal customers in other de subtractments within our organisation. Main customers We have an extensive customer understructure our direct customers are the Public.We also have Employers (providing jobs and training), Agencies, Providers who help our long term unemployed into work, Local Councils , Scho ols and Colleges, Training establishments, The Army, Navy the list goes on and all of whom have a role to play in the welfare to work agenda. 4 external factors and their impact There are many external factors that have an impact on us its quite vast so Ill stick to the main causes . 1.The Recession re-educating the public on how to find work and applying a different outlook on what jobs are available in our immediate industrial area. 2. Redundancies mean more claimants increase in work load which in turn will mean learning new roles within the departments and consolidating our procedures to cope with the rising of unemployment. 3. New employers create work for our customers so we have to be on the split second of whats happening in our local industries. This also has an impact on off flow and work load again creating more work within our establishment to maintain records of our customers. 4. Any government legislation change has a big impact on us with new learning skills being apply within our departments and getting the right information fed down to us from management so we can deliver the changes to the public as accurately and as quickly as possible. Structure of the organisation + 4 functions Our Structure is of a Hierarchical type. We have many departments of which are led by a point Manager and departmental mangers who hand off to line managers to our individual teams. We are monitored by performance and performance issues to get the right balance. We make sure we are up to date with all new changes in procedures and policies and deliver them to the public. We need to maintain the delivery of our business to succeed in helping to get the thrift congest on track. We have a responsibility to progress and achieve and highlight any areas where good practice has not been met. The DWP and Jobcentre Plus have to raise disability and equality, race and gender and good customer service. How the func tions work together These functions promote a good working practice to deliver a laborious and diverse workforce.This maintains the delivery of our business as a whole and monitors the performance of the organisation. Culture of the organisation and 2 ways this affects operations The Jobcentre is a key part of the Governments strategy for welfare reform.It brings together the services of the Employment Service and the Benefits Agency to provide a single point of delivery for jobs, benefits advice and support for people of working age. We have everything under one roof giving benefits and employment advice, a personal adviser service to help people back into work, and work-focused interviews for all new benefit claimants of working age. All Claimants have the support and encouragement to move towards independence and work.We are flexible, innovated and always have on exhalation learning to deliver excellence in customer service. .